Commercial Executive Vice President
In 2005, they were starting a project for the implementation of a large network of Branchless Banking Agents throughout Peru. They searched in other countries, brought many inputs and developed the commercial strategy, but a technological partner was missing.
They were looking for a comprehensive technological solution to open a new channel and thus increase service points and provide greater proximity and decongest the offices.
The implementation project was completed in less than 9 months thanks to the commitment of many people from the bank and the work done by IQprosoft, “which was always attentive to meet our requirements.” At the end of 3 months, they reached 600 hired agents and by 2017, IQprosoft managed a total of 2,500 Branchless Banking Agents throughout the country for Interbank.
They consider that German and Oscar are Highly trained, reliable and efficient people
IQcorp was always attentive to meet our requirements and the changes that arose along the way
At the end of 2016, Caja Sullana decided to relaunch its Branchless Banking Agents channel. At that date, they had approximately 300 with different limitations, such as 30% of inactive or inoperative POS terminals, from previous generations and/or with updates that were carried out manually.
Relaunch their channel of Branchless Banking Agents to have a greater reach, more customers, improve service and make their operations profitable.
They held a contest and IQ came up with better advantages and solutions to the problems the client had. Something to highlight was their project management methodology.
After four years of management with the channel, they had zero electronic fraud and currently have +850 Branchless Banking Agents, they were able to automate the recruitment processes for field service agents, improve or fix some ATMs that had problems. They also have commission control and were able to generate cost savings.